Pre-owned, but never used. Ships following business day. In most cases, if payment is received prior to 9am EST, your item will ship same business day. Photos are of the actual item you will receive, and are considered part of the item description. Please make sure to view them carefully prior to placing your order. Returns & Refunds: We stand by the items we sell and will issue a full refund including shipping charges on any defective item. Please note; photos of the item, packaging, serial numbers or product identifiers may be required in order to guarantee a full refund. Please inspect your item as soon as it arrives. SOFTWARE/ELECTRONIC MEDIA: Returns are not accepted on any factory-sealed software/electronic media that has been opened/used. NON-DEFECTIVE RETURNS: We understand that our customers may change their mind after purchasing a product. We will accept returns on these orders, although the shipping charges and a restocking fee will be withheld from your refund. If the item is returned in a different condition as when received, additional fees may apply.